The storefront supports a mix of direct ecommerce, concierge conversations, and bespoke requests. Clear operating terms keep those journeys predictable.
Orders and availability
Displayed availability, pricing, and lead times are subject to operational confirmation, especially for sourced or limited pieces.
Submitting an enquiry or order request may trigger additional verification before final processing.
Bespoke and custom work
Commissioned or bespoke jewellery can involve milestone approvals, longer lead times, and different cancellation terms.
Where custom scope exists, the final project brief and payment terms should be reviewed before work begins.